Can't download channel 5 or Sky catch up but can watch the channels

[karennewcastle11]

I have Sky Signature, Sky Go and I'm a Sky VIP and can watch Channel 5 ,  Sky Atlantic and Witness and record from them but I can't get any of them on Catch Up. It tells me I have to upgrade my package. I have a Samsung smart tv. My sky box is connected to internet. No problem with anything but this. I don't want to pay for Sky HD of I can help it.

[GD1]

@karennewcastle11  Your TV in this scenario is irrelevant  as it has no bearing in your Sky Box,  it sounds like your trying to download HD contents when you only have a SD sub.  You  need toi ensure you download SD content.

Do you have Sky+ or Sky Q?

[Mark39 · Accepted solution]

I would guess your Sky box is downloading the HD versions by default which why you see the 'upgrade' messsage. Change your default download settings to SD (Settings pr Options menu?) or be sure to select the SD version of these channels to download.

[karennewcastle11]

Thank you both so much for your answers. I didn't realise I should change my download setting. That has worked. I'm happy now!

[Savvy22]

Mine is doing the same even tho I have changed it to SD but still not working.