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Discussion topic: Can’t connect Sky+ box to new router

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This message was authored by Dee646 This message was authored by: Dee646

Can’t connect Sky+ box to new router

We have recently had a new router installed in the house. I can't get the Sky+ box to connect to it via Wifi. The box still works when connected to the old router BT router which is about to be removed.

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Can’t connect Sky+ box to new router

Posted by a Superuser, not a Sky employee. Find out more

If you have a new BT router check that "Smart" mode is turned off, you could also changer the new routers SSID to match that of the old router

I am Neurodivergent Sky+HD  LG NanoCell TV  Xbox
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This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Can’t connect Sky+ box to new router


@Dee646 wrote:

We have recently had a new router installed in the house. I can't get the Sky+ box to connect to it via Wifi. The box still works when connected to the old router BT router which is about to be removed.


How have you tried to connect the new router to the Sky box?

 

WPS button or resetting SSID/passcode?

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