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Discussion topic: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

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This message was authored by Linda98 This message was authored by: Linda98

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?


@David-Griffiths wrote:

Hmmm, appears I was misinformed then. The support person I spoke to even claimed that he himself had continued to watch recorded programs and made no mention of a time limit.


I was told exactly the same thing . I guess it was to persuade me to swap. It's very wrong though as that is deliberately misleading customers. Very disappointed. Did not expect to be lied to. 

This message was authored by bobster151 This message was authored by: bobster151

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

What is the thought process behind disabling use of the Sky HD box to watch previous recordings?  We've already paid for the content so I don't see what the problem would be?

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

Posted by a Superuser, not a Sky employee. Find out more

@bobster151 wrote:

What is the thought process behind disabling use of the Sky HD box to watch previous recordings?  We've already paid for the content so I don't see what the problem would be?


Sky cannot verify that you have the authority to the content without a satellite signal to the box, just because you have paid in the past does not mean you own the rights to the content

 

Sky boxes are supposed to be use for temporary timeshifting of programmes and not for long term archiving

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by bobster151 This message was authored by: bobster151

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

I know I don't own the rights to the content but if I have paid to watch something, I should be able to watch it at any time of my convenience.

 

For example, if I buy a film from YouTube etc.  I can watch it any time I like.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

Posted by a Superuser, not a Sky employee. Find out more

@bobster151 wrote:

I know I don't own the rights to the content but if I have paid to watch something, I should be able to watch it at any time of my convenience.

 

For example, if I buy a film from YouTube etc.  I can watch it any time I like.


You have not purchased the content from Sky in the same way your example outlines unless you use Buy and Keep

 

If you pay to watch a film in the cinema you don't have the right to watch that whenever you want!

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by bobster151 This message was authored by: bobster151

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

 

 

When I pay to watch a film, I fully understand it is for that one showing only.

 

When I pay to watch and record content on Sky, it's not really made clear that if you switch to new hardware, you lose access to all that content that you have paid to watch in good faith.  Considering the amount of money I have paid to Sky for decades, it's a shame.

This message was authored by David-Griffiths This message was authored by: David-Griffiths

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

The worse thing for me was the deception. If I understand that I will lose access to my recordings when I upgrade then fair enough - it's my choice. But I was told categorically by the sales person - all fake mateyness - that that wouldn't be the case, that he himself had recently done the same upgrade and could still watch recordings on his old box. Of course you never have any record of who these people are so you can't make a complaint.

This message was authored by oj01 This message was authored by: oj01

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

Posted by a Superuser, not a Sky employee. Find out more

@bobster151 wrote:

What is the thought process behind disabling use of the Sky HD box to watch previous recordings?  We've already paid for the content so I don't see what the problem would be?


It's not so much a thought process of disabling it. It was never designed to work without a satellite signal (it is a satellite receiver after all). Without a signal it won't initialize, and if it can't initialize it can't work.


Sky Community Forum SuperUser
Former Sky+HD Beta Tester
Sky Signature, Sky Sports, Sky HD, Sky Mobile
Member Of The Community Since 2011
Staying on Sky+HD until Sky force me off
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

Posted by a Superuser, not a Sky employee. Find out more

@David-Griffiths wrote:

 But I was told categorically by the sales person - all fake mateyness - that that wouldn't be the case, that he himself had recently done the same upgrade and could still watch recordings on his old box


That's not necessarily untrue: it can take a while for the previous hardware to receive its end of subscription notification.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

Posted by a Superuser, not a Sky employee. Find out more

@bobster151 wrote:

We've already paid for the content so I don't see what the problem would be?


You haven't 'already paid for the content', though.  

 

You paid a subscription to receive a service on a particular bit of hardware which included permission for ongoing playback from the hard drive under the terms of that contract, which is now no longer in place.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by bobster151 This message was authored by: bobster151

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

And most people would think the service is to record and watch programmes, it shouldn't matter what hardware you are using.

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

Posted by a Superuser, not a Sky employee. Find out more

@bobster151 wrote:

And most people would think the service is to record and watch programmes, it shouldn't matter what hardware you are using.


The service is to record, watch programmes etc... but only under the Terms & Cnditions you agree to when starting your subscription

 

You can watch stuff on a device whilst your subscribed to the service, if you leave the service the you no longer have a right to the content, if you upgrade then your rights are transfered to the new device and revoked from the older one, you should not have agreed to the T&Cs and not subscribed if this seems unfair to you

Annie  ( Please Note: I am Neurodivergent )
Hardware: Sky+HD Services: Sky Go Extra (via Xbox Series X) • Box sets • Sky Cinema • Sky Sport Complete • Sky Multiscreen • HD Basic
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Can I watch programmes previously recorded on Sky HD+ box without a dish being connected?

Posted by a Superuser, not a Sky employee. Find out more

@bobster151 wrote:

And most people would think the service is to record and watch programmes

 

They would be correct, but what it doesn't do is bring any rights over the programmes themselves (apart from 'Buy and Keep' content)

 

it shouldn't matter what hardware you are using.

 

The subscription applies to one hardware platform at a time: it does not cover both Q and Sky+


 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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