Blocked from recording on Sky Atlantic

[ManleyMason]

I have been recording Game of Thrones. Recently a message has come up saying that I need to upgrade my subscription. On the 29th January 2025 I made some changes due to a call from Sky thanking me for my twenty odd years support. At no point did it mention reducing the access I currently have.

[Mark39]

Are you trying to record the HD variant without having the HD add-on?

[ManleyMason]

Possibly. However it always recorded before the 29th January?

[oj01]

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@ManleyMason wrote:

I have been recording Game of Thrones. Recently a message has come up saying that I need to upgrade my subscription. On the 29th January 2025 I made some changes due to a call from Sky thanking me for my twenty odd years support. At no point did it mention reducing the access I currently have.

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Recording or Downloading?

Did the changes you agreed to include switching to Sky Q?

[ManleyMason]

Things only appear to have changed after my recent upgrade.

[Mark39]

It would probably help for you to check what your subscription comprises.

[ManleyMason]

I have Sky Signature, Sky Sports, Netflix 

[Mark39]

It appears you don't have the HD add-on, so you would need to check that you're recording the Sky Atlantic SD.  

[ManleyMason]

Thank you Mark

[TimmyBGood]

@ManleyMason 

https://www.sky.com/help/articles/download-format-plus 

Note that without a current HD add-on, previous recordings and downloads made from subscription channels won't play back any more.