All Sky Channels are showing invalid viewing card. Any suggestions .

[MoSuffolk]

None of the Sky channels are showing a Invalid viewing card . Even though I have never touched this card all the time I have has this box, I also cannot watch any of my saved Sky programmes . I am on a Signsture subscription and this has happened overnight, I am at a loss as how I am still able to view BBC channels and many other channels, but not SKY?

 Any advice?

[Annie+UK]

Try performing a New Install

See question Q21 in my Sky Plus F⋅A⋅Q

Additional help with your viewing card can be found here

[Mark39]

Have you previously ordered then cancelled Sky Q?

[MoSuffolk]

Yes about six months ago!

[caesarome]

Even though you cancelled Sky Q were you sent a new viewing card, if not you will need one so you will need to call Sky.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Mark39]

When you order Sky Q, your Sky+ Viewing Card is scheduled for deactivation at some point in the future. Unfortunately that process isn't reversed if you subsequently cancel.

I suspect that's the reason why you're seeing this error now. To correct it, you'll need a replacement Card from Sky.

[BLB]

@caesarome

I, too, have the same problem, but have a received a Sky Q replacement card. Will this card work in the Sky + box? I also notice that in my account my viewing card number is now the same as the new Sky Q card .

[MoSuffolk]

I now think all my problems are because Sky have deactivated my viewing card this is common if, as I did you cancel an equipment upgrade, aI decided not to upgrade to Sky Q about six months ago and Sky have remotely deactivated my viewing card. Of course they lied and told me that it was because my equipment was faulty which I didn't believe because only the Sky channels were affected, all the others are available. My fight continues!

[MoSuffolk]

I believe all the viewing cards fit all of the equipment they don't appear to be different for Sky Q or Sky +

[caesarome]

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@BLB wrote:

@caesarome

I, too, have the same problem, but have a received a Sky Q replacement card. Will this card work in the Sky + box? I also notice that in my account my viewing card number is now the same as the new Sky Q card .

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@BLB 

Yes as stated above, you need to use this viewing card you have been sent.