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free sky go extra claimed not received?

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free sky go extra claimed not received?

I was given free sky go extra so up to 4 devices could be added to my sky go but its still saying i dont have sky go extra? anyone else have this problem? got the welcome gift straight away thought this would be the same?

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Oracle
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Re: free sky go extra claimed not received?

Hi @davecook1977

 

Did you claim and activate this via the MySky app and it is not automtaiclly activated for you ?

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Re: free sky go extra claimed not received?

Yes, i added it and accepted terms and conditions.

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Re: free sky go extra claimed not received?

sorry, i accepted it via the VIP app. Accepted terms and conditions. 

Oracle
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Re: free sky go extra claimed not received?

When did you do this as it can sometimes take up to 24 hours for it to be come activate, if it is over this time then you will need to get in contact with Sky so they can look into it for you from their end:

 

https://contactus.sky.com/uk/sky-tv-apps/problems-with-sky-tv-apps

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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