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Wrong VIP tier

Runner
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Wrong VIP tier

I've had sky since August 2013 with a house move inbetween but still with the same sky account yet sky say I've only had it for 2 years and 10months how can I sort this as sky tech are saying it's correct I'm on the silver tier but it's blatantly not

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Oracle
Posts: 18,529
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Re: Wrong VIP tier

When you moved house did you cancel sky and sign up again at the new address or did you use skys home move?

Annie Sky+HD Customer since 1989 I DO NOT work for sky!
Sky forum Oracle since 2012, Public beta tester for Sky, Apple & Microsoft, Computer analyst/programmer, Web designer, Xbox One X Gamer, I love technology
Researcher
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Post 3 of 4
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Re: Wrong VIP tier

We've been with Sky for over 15 years as there is no other option where we live anyway. For some reason we've been allocated Gold VIP level which I understand is 3-8 years? I would ring them but is there any real point in worrying about it? I'm never getting Sky Q as, being rural, our broadband speeds wouldn't cope with it.

Oracle
Posts: 8,293
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Re: Wrong VIP tier


@Peanuckle wrote:

We've been with Sky for over 15 years as there is no other option where we live anyway. For some reason we've been allocated Gold VIP level which I understand is 3-8 years? I would ring them but is there any real point in worrying about it? I'm never getting Sky Q as, being rural, our broadband speeds wouldn't cope with it.


Hi @Peanuckle It's entirely down to you whether you call Sky or not really however have you ever taken a break from Sky, moved address but not done a home move or missed a payment? If you have then that's why your length of service would have been started again. If you have had continuous service then personally I would contact Sky. https://contactus.sky.com/uk

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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