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Vip

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Researcher
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Vip

Hi   we have Sky VIP.

But what is the point if my phone is not now supported.

Samsung Note 2

I will not change my phone just so i can use this app.

Am I wasting my time?

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Oracle
Posts: 70,075
Post 2 of 11
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Re: Vip

Hi @nemis

 

You phone needs to be running Andriod 5.0 or above now, if it isn't and you have a PC you could install the Bluestacks 3 program as this will allow you to install the MySky app.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
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Oracle
Posts: 70,075
Post 2 of 11
2,829 Views

Re: Vip

Hi @nemis

 

You phone needs to be running Andriod 5.0 or above now, if it isn't and you have a PC you could install the Bluestacks 3 program as this will allow you to install the MySky app.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 9
Post 3 of 11
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Re: Vip

Ok thanks for reply .

But I do not want a Android Emulator so I can do things on my PC.

I have VIP to work on my phone and now I'm told SKY does not support my phone.

Samsung note 2.

Am'I wasteing my time and money with this??

Oracle
Posts: 70,075
Post 4 of 11
1,886 Views

Re: Vip

It is up to you to decide if you are wasting your time with this but if your phone doesnt support the app anymore all you can do is speak to Sky as they can claim most rewards for you if you want.

__________________________________________________________________________________________.

If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 9
Post 5 of 11
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Re: Vip

Thanks again for the reply.

So I guess Sky has ripped me off again with telephone personnel who do not tell you the whole story.

Director of Photography
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Post 6 of 11
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Re: Vip


@nemis wrote:

Ok thanks for reply .

But I do not want a Android Emulator so I can do things on my PC.

I have VIP to work on my phone and now I'm told SKY does not support my phone.

Samsung note 2.

Am'I wasteing my time and money with this??


 It is not that SKY does not support your phone, it is your phone that does not support  the new android update.

Or if it does then you need to update your phone software.

AS VIP is a free app you are not paying anything, so not wasting money!

Researcher
Posts: 9
Post 7 of 11
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Re: Vip

Ok Thanks

But No Sky used the "VIP" as an incentive to say with them after TRYING to cancel subscription.

 So yes I'm paying for listening to rubbish put out by sales team AGAIN.

 

Oracle
Posts: 19,237
Post 8 of 11
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Re: Vip

You’re not paying for VIP as you have been told it;s FREE, companies cannot support all versions of an operating system they have to have a cut off somewhere and yes it is a pain for the customer but that’s life, you have to live with it

Annie I DO NOT work for sky!


Sky Customer since 1989, Sky forum Oracle since 2012, Sky+HD user, Public beta tester for Sky, Apple & Microsoft, Computer analyst/programmer, Web designer, Xbox One X Gamer, I love technology, my main viewing is with YouTube & Twitch

when posting your issue could you please include ALL the steps you have gone through to try and fix the issue so that people do not have to waste time suggesting things you have already tried, also be as detailed as possible with the information you provide as there can never be too much, thanks

Oracle
Posts: 9,871
Post 9 of 11
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Re: Vip

Hi @nemis

If you don’t have a compatible smartphone or iPad you will be able to join Sky VIP over the phone and the Sky advisors will redeem most of the rewards on your behalf.
https://contactus.sky.com/uk
https://www.sky.com/newmyskyapp

My Opinions Are My Own And Do Not Reflect Those Of Sky.

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Researcher
Posts: 9
Post 10 of 11
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Re: Vip

Being over whelmed her by Sky acolytes.

I also do not work for Sky and it is my opinion enough said.

Smiley Frustrated

Runner
Posts: 2
Post 11 of 11
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Re: Vip

All you need to do is update your phone with the latest upgrades of the operating system. No drama.  I do not work for sky.

 

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