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VIP reward won’t download

Researcher
Posts: 19
Post 1 of 3
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VIP reward won’t download

Got Johnny English as vip reward, however when I click on download, nothing happens.

when I click on watch trailer, I get a technical issue message and screen goes black.

 

ideas?

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Oracle
Posts: 72,188
Post 2 of 3
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Re: VIP reward won’t download

Try rebooting your sky box and then giving it another go, leave it off for 4 or 5 minutes and give it a further 4 minutes minutes after powering it up before trying again.

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Researcher
Posts: 19
Post 3 of 3
435 Views

Re: VIP reward won’t download

All sorted now, just needed them to send some signals after going through all the tests

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