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Sport ticket no option to cancel just one of the two won

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Sport ticket no option to cancel just one of the two won

Hi I have won tickets to a football match 26th Dec however I only wish to use one fo the two allocated to me but when I enter the cancel portal  of event I only have option to cancel two tickets not one..

How can I go about cancleing just one of the events  two tickets. 

 

In a past event I managed ok to cancel one of two I won  as the option to cancel one was highlighted however this time only the option to cancel two appears in the drop down menu so Im left confused?

 

 

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Oracle
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Re: Sport ticket no option to cancel just one of the two won

If the option isn't there then all you can do is to contact Sky support and ask them if they can cancel one of the tickets for you.

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Re: Sport ticket no option to cancel just one of the two won

To cancel any booked tickets:

 

1.  Log into SKY VIP APP

2.  Click onto sky vip * button at the bottom of the screen.  

3.  Your now on the main page.  Scroll left and click on ‘Tickets to cinema screenings’ tab.  (Or any other ‘Tickets to...’ tab.

4.  Click on ‘My Bookings’ in the top right corner.  

5.  Choose the event you want to cancel, select the amount of tickets and confirm.

 

Job done!

Runner
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Re: Sport ticket no option to cancel just one of the two won

This is the process I did however the option to cancel 1 ticket from the 2 aquired was not present 

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