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Sky VIP app

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Sky VIP app

I have downloaded the VIP app today but can't see 'My VIP' on the home page.  Can you help please?

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Oracle
Posts: 67,868
Post 2 of 13
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Re: Sky VIP app

Hi @Joy100

 

Have you logged into the app with your sky username and ID and if you have how long have you been a Sky customer ?

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I do not work for Sky.
Researcher
Posts: 8
Post 3 of 13
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Re: Sky VIP app

Yes I logged in with my Sky ID and am a  VIP Black member.  Only just donloaded the app as couldn't do it on my old phone

Oracle
Posts: 67,868
Post 4 of 13
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Re: Sky VIP app

If it is showing on the homepage then pretty much all you can do is to report it to Sky so they can look into it at their end:

 

https://contactus.sky.com/uk/sky-tv-apps/problems-with-sky-tv-apps

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 8
Post 5 of 13
868 Views

Re: Sky VIP app

Been a customer for almost 20 years.  Still can't get the rewards.

Oracle
Posts: 67,868
Post 6 of 13
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Re: Sky VIP app

Can you see the VIP tile in the My Sky app, if so what happens when you select it ?

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 8
Post 7 of 13
843 Views

Re: Sky VIP app

Can't get the app on my phone.  Says it's compatible then when I try to download it says it's not.  Frustated.

Oracle
Posts: 67,868
Post 8 of 13
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Re: Sky VIP app

Right we are finally getting somewhere, what phone do you have and what operating system is it running ?

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I do not work for Sky.
Researcher
Posts: 8
Post 9 of 13
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Re: Sky VIP app

Samsung S3 mini.  Don't know the operating system.

Oracle
Posts: 67,868
Post 10 of 13
828 Views

Re: Sky VIP app

According to Amazon it is running Andriod 4.1, you can check this yourself via Settings > About Phone > Software Info.

 

If that is the case I think you have to be running Andriod 5.0 or above before being able to install the app on your phone.

 

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 8
Post 11 of 13
825 Views

Re: Sky VIP app

Found it. It's 4.2.2.  Thanks for your help.  Much appreciated.  Looks like I'm stuck.

Oracle
Posts: 67,868
Post 12 of 13
823 Views

Re: Sky VIP app

All you can do is to check that there is any software updates for it via Settings > About Phone > Update Center > Software Update > Check now for update. If there is then install it and if it is 5.0 or above then you should then be able to install the app.

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If someone has helped you then please click on the LIKES button in their post.
I do not work for Sky.
Researcher
Posts: 8
Post 13 of 13
799 Views

Re: Sky VIP app

Found it but says all up to date.  Thanks for trying!!

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