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Sky VIP app not loading

Researcher
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Sky VIP app not loading

I haven't been able to load my sky vip app for a few days now. I don't owe a bill payment. Anyone else had this trouble lately?

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Oracle
Oracle
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Post 2 of 10
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Re: Sky VIP app not loading


@Emma29 wrote:

I haven't been able to load my sky vip app for a few days now. I don't owe a bill payment. Anyone else had this trouble lately?


Try deleting it and then downloading again that should hopefully solve the issue

Stuart R
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Researcher
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Post 3 of 10
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Re: Sky VIP app not loading

I have uninstalled & then reinstalled but unfortunately, it didn't solve it. Thank you though

Oracle
Oracle
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Re: Sky VIP app not loading


@Emma29 wrote:

I have uninstalled & then reinstalled but unfortunately, it didn't solve it. Thank you though


Try uninstalling the app, clearing the cache etc then switch off the phone. Then after restarting the phone try again to download. You might get more help from others if you tells us which device you are using.

Stuart R
I am responsible for the content, but not the way it is presented, I have some sight issues
Auto-Correct is my enemy.
If this is your first post - Welcome
Sky Q - full package


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Researcher
Posts: 4
Post 5 of 10
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Re: Sky VIP app not loading

I'll try that, thank you. Samsung S6

Runner
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Post 6 of 10
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Re: Sky VIP app not loading

I'm also having this problem. 

 

Uninstalling, restarting, clearing caches and data doesn't help. I'm on a Galaxy Note 9. It just say "Oops! We couldn't load this content" 

 

Been happening for at least a week now for me, and quite possibly longer. 

Researcher
Posts: 4
Post 7 of 10
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Re: Sky VIP app not loading

I actually discovered the 1st attempt at paying my mobile bill wasn't successful. Once I made that payment, all was fine.

Runner
Posts: 3
Post 8 of 10
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Re: Sky VIP app not loading

Any other ideas on this? Still not working for me. 

Oracle
Posts: 70,075
Post 9 of 10
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Re: Sky VIP app not loading

You haven't said what you have tried @cerealwarrior, so did you clear the cache and then delete ethe app and load it again after a reboot ?

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Runner
Posts: 3
Post 10 of 10
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Re: Sky VIP app not loading

I did say in my first post... 

 

I've uninstalled / reinstalled, cleared cache, deleted data. 

 

I've also tried it on a different phone... No dice with any of those efforts though. :/ 

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