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Sky VIP Gift Frustration

Camera Assistant
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Sky VIP Gift Frustration

Nice of Sky to offer a code for a free Buy & Keep movie.

 

However, I followed the instructions to the letter but when I select a movie in the VIP Gift selection list (having entered the code), none of the movies is showing as free. If I try to enter the code again, it says it has already been redeemed.

 

I don’t want to press “Buy” in case I am billed.

 

so what seemed like a nice benefit has just left me frustrated.

 

Is anyone else having the same problem?

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Executive Producer
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Re: Sky VIP Gift Frustration

It worked for me first time round I just did redeem voucher and then when I listed the movies it showed the ones I could have as £0.

If you have redeemed the offer then it will show as redeemed but you should see the £0 ones. Not all movies are available only the ones that were £9.99 originally.

What annoys me is that I keep getting emails telling me the offer is about to run out when I have already taken it.

Production Supervisor
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Re: Sky VIP Gift Frustration


@bob1234 wrote:

It worked for me first time round I just did redeem voucher and then when I listed the movies it showed the ones I could have as £0.

If you have redeemed the offer then it will show as redeemed but you should see the £0 ones. Not all movies are available only the ones that were £9.99 originally.

What annoys me is that I keep getting emails telling me the offer is about to run out when I have already taken it.


Is this a new offer? i don't have an offer of a free movie in My Sky app (diamond)? Just a load of unwanted event tickets.

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Executive Producer
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Re: Sky VIP Gift Frustration


@sky+veteran wrote:

@bob1234 wrote:

It worked for me first time round I just did redeem voucher and then when I listed the movies it showed the ones I could have as £0.

If you have redeemed the offer then it will show as redeemed but you should see the £0 ones. Not all movies are available only the ones that were £9.99 originally.

What annoys me is that I keep getting emails telling me the offer is about to run out when I have already taken it.


Is this a new offer? i don't have an offer of a free movie in My Sky app (diamond)? Just a load of unwanted event tickets.


I don't think it is new, I got it when the VIP first started.

First Assistant Director
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Re: Sky VIP Gift Frustration

Try posting in the VIP forum

http://helpforum.sky.com/t5/Sky-VIP/bd-p/skyvip

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Camera Assistant
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Re: Sky VIP Gift Frustration

Done! Hopefully someone will recognise the problem...

Oracle
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Re: Sky VIP Gift Frustration


@skinner1965 wrote:

Try posting in the VIP forum

http://helpforum.sky.com/t5/Sky-VIP/bd-p/skyvip


While the member can we can move the thread as I have done otherwise we end up with 2 of them as we have done here.

 

@arnsbrae

 

If the titles shown via this link don't display as £0.00:

 

https://www.skystore.com/n/mvse/all-offers/sky-vip-welcome-gift

 

Then all you can do is to contact the Sky Store support team so they can look into it for you:

 

https://www.skystore.com/help/contact-us

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