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Miss cinema option on my sky vip

Researcher
Posts: 6
Post 1 of 12
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Miss cinema option on my sky vip

Hi

since last week, I am missing my cinema option on my sky vip app?

can you help?

thanks

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Oracle
Posts: 2,279
Post 2 of 12
463 Views

Re: Miss cinema option on my sky vip


@Deedee19 wrote:

Hi

since last week, I am missing my cinema option on my sky vip app?

can you help?

thanks


Hi @Deedee19 Try uninstalling then reinstalling your App, the tickets to cinema screenings is showing on my SKY App!

Researcher
Posts: 6
Post 3 of 12
455 Views

Re: Miss cinema option on my sky vip

Thanks so much for the reply! I tried that and it didn’t work 😒

Oracle
Posts: 2,279
Post 4 of 12
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Re: Miss cinema option on my sky vip


@Deedee19 wrote:

Thanks so much for the reply! I tried that and it didn’t work 😒


@Deedee19 Which VIP Tier are you?

Researcher
Posts: 6
Post 5 of 12
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Re: Miss cinema option on my sky vip

Hi - I am silver.

i had it before and it’s just disappeared 

Oracle
Posts: 2,279
Post 6 of 12
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Re: Miss cinema option on my sky vip


@Deedee19 wrote:

Hi - I am silver.

i had it before and it’s just disappeared 


@Deedee19 On my app the cinema tickets option is the first box after your tier, is that not so on yours?

Researcher
Posts: 6
Post 7 of 12
433 Views

Re: Miss cinema option on my sky vip

Sorry, i am not sure what you mean by tier Smiley Sad

i open my app, select SKY VIP, then i can swipe across, there was an option cinema?

I could click into it and select free tickets.

 

 

Oracle
Posts: 2,279
Post 8 of 12
430 Views

Re: Miss cinema option on my sky vip


@Deedee19 wrote:

Sorry, i am not sure what you mean by tier Smiley Sad

i open my app, select SKY VIP, then i can swipe across, there was an option cinema?

I could click into it and select free tickets.

 

 


Hi @Deedee19 When you select SKY VIP it then shows you are s silver VIP, when you then scroll to the right the first box on my app is the Cinema tickets box.

The only other thing I could suggest is, make sure the app is upto date in you phone apps?

I do know apple have just released another firmware update, I don't know about android!

Researcher
Posts: 6
Post 9 of 12
424 Views

Re: Miss cinema option on my sky vip

Thanks so much for all your help!

I get what you mean now Smiley Happy 

The 1st option i get after seeing my sliver (find out more) when i scroll is Free tickets to exclusive events.

No option for cinema Smiley Happy

 

My app is up to date (iphone) 

I have tried everything Smiley Sad

 

Oracle
Posts: 2,279
Post 10 of 12
421 Views

Re: Miss cinema option on my sky vip


@Deedee19 wrote:

Thanks so much for all your help!

I get what you mean now Smiley Happy 

The 1st option i get after seeing my sliver (find out more) when i scroll is Free tickets to exclusive events.

No option for cinema Smiley Happy

 

My app is up to date (iphone) 

I have tried everything Smiley Sad

 


Hi @Deedee19 Perhaps SKY have removed the Cinema tickets from the Silver Tier, I don't know, just summising!

Sorry I could'nt be of anymore help on this subject! Smiley Indifferent

Researcher
Posts: 6
Post 11 of 12
406 Views

Re: Miss cinema option on my sky vip

No, you have been so good to try and help me!

i really appreciate your help 😊

 

i hope they didn’t remove it,  I loved getting the free

tickets 🤣

Community Manager
Posts: 6,717
Post 12 of 12
402 Views

Re: Miss cinema option on my sky vip

This is still available to Silver tier customers but the cinema tickets (and other first come, first served tickets) are limited to 1 per calendar month.

 

Thanks,

Kei
Community Manager

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