29-01-2019 07:26 PM
After waiting for 30 mins to speak with someone, the offer sent through.today offering set up fee of £20 argued this was not on offer, apparently not to anyone......? Stating it was a mistake, loyalty what loyalty forever moving the goal post just to suit themselves, I give up, what a joke don't bother.
29-01-2019 07:42 PM - last edited: 29-01-2019 07:46 PM
There has been a setup fee of £20 on the VIP offer for some months now, ever since the requirement was dropped from 15 to 8 years of subscription to qualify for it.
30-01-2019 02:28 AM
Well we were offered the same deal in December...but decided not to take up the offer as it couldn’t be installed until January. We then receive the offer in the post and decide to take it up only to be told it wasn’t actually on offer. So confusing.... I suppose it depends who you speak to!!!!!! So frustrating
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