Why am I not able to find episodes of new series on my Sky Q box?

We’ve noticed Sky Q customers are finding it difficult to find new series and programmes that are available through online catch up/apps such as ITV hub and All4. The full ITV Hub app isn’t available on Sky Q but we do have most programmes and series from ITV in Catch-Up and On demand.


What are the differences?

A commercial agreement between ITV and Sky means a new series might be available for download on the main ITV hub but uploaded weekly on Sky Q.


How do we fix it?

There isn’t a technical issue. Episodes may be uploaded weekly but all shows and programs can be found by accessing the ITV hub elsewhere.


For more help, visit What’s On

Leave a comment

Comments (34)