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This discussion topic has been answered Discussion topic: reconnect my sky satelite dish

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Message posted on ‎20 Dec 2024 01:34 PM

reconnect my sky satelite dish

I purchased sky stream and my satelite dish was disconnected, unfortunately the stream system does not work properly at my location

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Message posted on ‎20 Dec 2024 01:53 PM - last edited: ‎20 Dec 2024 01:54 PM

Re: reconnect my sky satelite dish

Posted by a Superuser, not a Sky employee. Find out more

Hi @Overf1nch 

 

We are fellow customers here on the forum. If you want to go back to a Sky satellite product you will need to call Sky customer services.

 

However please note that you cannot have a streaming account and Q together, if you still have your Q kit it should be a case of plugging it back in and Sky reactivating your viewing card. However if you have returned your kit there will be a wait for an engineer and your stream account will cease immediately.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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This message was authored by: Overf1nch

Message posted on ‎20 Dec 2024 01:38 PM

Re: reconnect my sky satelite dish

I need my satelite dish reconnected

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This message was authored by: mikealanr Answer

Message posted on ‎20 Dec 2024 01:53 PM - last edited: ‎20 Dec 2024 01:54 PM

Re: reconnect my sky satelite dish

Posted by a Superuser, not a Sky employee. Find out more

Hi @Overf1nch 

 

We are fellow customers here on the forum. If you want to go back to a Sky satellite product you will need to call Sky customer services.

 

However please note that you cannot have a streaming account and Q together, if you still have your Q kit it should be a case of plugging it back in and Sky reactivating your viewing card. However if you have returned your kit there will be a wait for an engineer and your stream account will cease immediately.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Message posted on ‎20 Dec 2024 04:01 PM - last edited: ‎20 Dec 2024 04:22 PM

Re: reconnect my sky satelite dish

Posted by a Superuser, not a Sky employee. Find out more

@Overf1nch 

 

Sky doesn't disconnect dishes when users leave Sky Q, so who was that done by?

 

Posts in the Q forum suggest waits stretching into the new year.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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