"No subscription" issue replaced by "Link your Sky account" issue

[Kingbroady]

Hi.

I arranged to cancel my Sky TV and broadband contracts following them approaching an end. After agreeing to new contracts with Sky following this, the TV was working as normal, but has since presented a blue screen with no channels advising of "No subscription", which has then changed to "Link your Sky account". This doesn't work, despite me following the on screen instructions.

Having contacted Sky they advised they have sent some request for some update to be made which might take three days. Is anyone aware of any way to speed-up this resolution, please?

Thank you.

[mikealanr]

Hi @Kingbroady 

Afraid not. This will be a back office team who work of a ticketing system.

You can try making a complaint but likely (hopefully) activation issue will be picked up before the complaint. https://www.sky.com/help/articles/how-to-make-a-complaint

MikeAlanR