asking to update subscription but already subscribed and updated

[Johnnyr12]

I cant watch any live TV or stream any news, however, my netflix and BBC are all working. My TV asks me to update my subscription but there are no updates. I've restarted my sky box, my screen viewing settings are on auto and I paid my subcription for this month so thats not a problem, but there are no updates availble. What can I do? 

[Tom-W19]

Hi @Johnnyr12 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Johnnyr12 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us