@lettice wrote:
In your MySky app or MySky online are you trying to add an additional Puck first and then trying to add Whole Home.
If so, might be worth trying the other way around, adding the Whole Home pack and then adding a Puck.
In MySky do this from Your Products>Manage>Home Setup
Assuming the puck you have at the moment, is the only Sky Stream Puck and/or Sky Glass TV on your account.
I agree, i'd suggest adding the Whole Home pack to your subscription first and then go back and select the additional pucks you want to order.
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