Hi @Paul542
Not a lot of information to go off. Is there any error message displayed on screen? Have you checked that your puck is set to output UHD in the display settings? What trouble shooting steps have you tried? What TV is it connected to? Has it worked previously?
Remember we are fellow subscribers, not Sky and don't know anything about your set up unless you tell us!
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
