Will Sky Stream connect to EE Smart Hub 5GHz band?

[igmack]

My Sky Q box will not connect to the 5GHz band of my EE Smart Plus router. This means it will not connect to the Wi-Fi extender right next to it, but connects to the distant router itself on 2.4GHz. 
This is a major issue as the router is a long distance, and then the signal to the Sky Q is poor. 2Mbs on a 1 Gigabit service! Buffering makes streaming unusable and I have to switch to my Smart TV. 

My question is, if I move to Sky Stream, will it connect to the nearby extender, and the 5GHz band?

[Padam_Padam]

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@igmack wrote:

My Sky Q box will not connect to the 5GHz band of my EE Smart Plus router. This means it will not connect to the Wi-Fi extender right next to it, but connects to the distant router itself on 2.4GHz. 
This is a major issue as the router is a long distance, and then the signal to the Sky Q is poor. 2Mbs on a 1 Gigabit service! Buffering makes streaming unusable and I have to switch to my Smart TV. 

My question is, if I move to Sky Stream, will it connect to the nearby extender, and the 5GHz band?

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Sky Stream can connect to a 5Ghz WiFi signal, but a boosted signal is not adviseable. Stream pucks are very sensitive to network fluctuations and WiFi extenders can often struggle to maintain a stable enough signal for them to function with any reliability. 

[igmack]

Thanks for that. The EE devices are extenders creating a mesh, not boosters. They are very reliable. 
So, unlike the Sky Q box, the Stream pucks will connect to the 5GHz band without a Sky router?

[Nigelb1972]

@igmack Stream is designed to work on any broadband connection that meets the minimum requirements 

[mikealanr]

Hi @igmack 

I've recently moved from BT to EE (even though they are the same company) and have the Smart Hub Plus  and Smart WiFi Plus device. I have a number of pucks connected via 5Ghz both to the hub and the plus device and all working flawlessly.

MikeAlanR

[igmack]

Thanks a lot, guys. Very helpful. 

[Pies]

It does NOT connect or see 5GHz networks which is pathetic in this day and age

[mikealanr]

@Pies 

That's simply not correct. All my pucks and Glass use 5Ghz band.

See: 

If you provide some more information such as ISP and router the community may be able to help. But Stream is 5Ghz band capable.

MikeAlanR

[Anonymous]

It does. Mine is connected to a 5GHz network now. There must be another reason for it not showing for you. 

[Pies]

I've literally just tried it as I found this thread. It doesn't even see them

[mikealanr]

@Pies 

I refer back to my reply. With the screen shot of my router admin. All my connected via 5GHz.

Provide more information and we may be able to help, but there is very little we can do without info! Who is your ISP? What router is it etc etc?

MikeAlanR