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Discussion topic: Why is Sky Stream so bad?

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This message was authored by CardiffMan1992 This message was authored by: CardiffMan1992

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

Sometimes I feel like the system is getting better but at other times it doesn't appear to it's defo not completely stable which at this point over 18 months since it launched it should be really it has gotten better but it still certainly to me doesn't feel like a fully fleshed out product.

This message was authored by Mbuk450 This message was authored by: Mbuk450

Re: Why is Sky Stream so bad?

Contacting sky tomorrow - this product isn’t ready for consumers.

 

blue screens with “technical difficulties”

disconnects from internet (even though it’s fine and connected by Ethernet)

skys own channels just repeat adverts over and over again

 

dissapointed 

 

This message was authored by M3rk This message was authored by: M3rk

Re: Why is Sky Stream so bad?

It so weird that there can still be such a big gap between peoples experience with stream and or glass.

 

I’ve had stream since release and don’t have any issues noted above. I wouldn’t say I have a super expensive home network set up and my speed is pretty average ( 50mbps ) but even with others in the house sucking bandwidth it’s been rock solid for an age, in fact I can’t remember last time I had to reset.


My only suggestion is maybe the hardware is so sensitive to a person’s personal home set up, it can swing drastically one way or the other.

 

 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

@M3rk Yes, it really is strange.  I wouldn't go as far as saying I never have a problem but those I do have are just annoying and are usually easily resolved by a reboot.  I had a perfectly stable system and hadn't had a problem in months until the QS016 update a couple of months ago when problems started occurring.  My stability is slowly improving again.

 

@Mbuk450 did you phone Sky?  If so did you have any luck with them 😀

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This message was authored by Mbuk450 This message was authored by: Mbuk450

Re: Why is Sky Stream so bad?

Hey - we've only had stream for about a month so still bedding it in.

They support person was actually really helpful.

 

Turns our the stream had turned itself back onto wifi (even through it's wired)

He's asked us to switch the wifi on the stream off again.

And run with it for a few days - then call back in if we still have problems.

If we do I might just switch away from the stream to sky q or something.

This message was authored by A+JW This message was authored by: A+JW

Re: Why is Sky Stream so bad?

Our experience with Stream so far is that the WiFi is far more reliable than it was on our Sky Q box and we have a more reliable picture quality on Stream as well (sometimes it's blurry for a second or two before the full quality kicks in).

 

The overall play experience can be tricky with fast-forwarding. I think an immediate improvement would be convincing all of the app developers to use a standardised player, like Apple has managed to do in recent tvOS updates. Currently you don't learn how to use Stream, you learn how to use Stream plus all of the apps' own quirks.

***
A Sky Stream customer.
This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

@A+JW wrote:

Our experience with Stream so far is that the WiFi is far more reliable than it was on our Sky Q box and we have a more reliable picture quality on Stream as well (sometimes it's blurry for a second or two before the full quality kicks in).

 

The overall play experience can be tricky with fast-forwarding. I think an immediate improvement would be convincing all of the app developers to use a standardised player, like Apple has managed to do in recent tvOS updates. Currently you don't learn how to use Stream, you learn how to use Stream plus all of the apps' own quirks.


@A+JW I also use WiFi and after I figured out that it worked better with the Networked Standby mode turned on I have not had any further WiFi drop outs.

 

Yes, wouldn't it be great if all the apps had a standard interface but unfortunately it wil never happen.

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

Having the puck wired and WiFi turned on can cause network issues 

 

for some reason the WiFi can randomly turn itself back on (especially after an update )

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by JulesFP This message was authored by: JulesFP

Re: Why is Sky Stream so bad?

I'm also quite suprised how bug-ridden Sky Stream feels since I would have thought that after Sky Glass preceeding it by quite a long time many of the basic issues would be sorted out. Many of the apps are horribly slow (really cheap hardware I suppose), watch from the beginning is still quite hit and miss, the screen occassionally flickers to black and once a month or so the box just spontaneously switches off (way before any eco setting would think that's a good idea). When watching a paused stream it also sometimes spontaneously stops playing back from the buffer and jumps forward to the live stream. Programs also seem to come and go from my continue-watching list and I have to go back to search for a missing program and select the latest episode to get it to show up again.

 

There are also some very perplexing (to me) UI decisions e.g. no way that I have found to explicitly remove a program from the continue-watching list. Another one that bugs me is that after carefully crafting my list of favourite channels I can't set the TV guide to automatically start on my favourites - I have to explicitly go left to the category selector and select favourites every time I open the TV guide.

 

I'm keeping mine because I love the concept of not needing a dish or aerial and not having to worry about weather disturbances which could cause me to lose signal on both Freeview and Freesat in heavy rain, and I like having my Netflix sub bundled into the subscription, but it is definitely something of a love-hate relationship at this point.

 

Maybe in another year the software will actually be mature but I wonder whether, if it is down to under-speced hardware, the issue of apps like iPlayer loading so incredibly slowly will ever be fixed. That's a shame because if it is down to hardware limitations as opposed to something architectural and/or really inefficient coding then personally I wouldn't have a problem making a one-off payment of £100 or even more to upgrade to a box that was powerful enough to give much quicker load times.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

@JulesFP wrote:

I would have thought that after Sky Glass preceeding it by quite a long time many of the basic issues would be sorted out.


Actually Stream was released at the same time as Glass (October 2021).  It just wasn't available without also purchasing a television for a year after that.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Why is Sky Stream so bad?

@JulesFP 

Sadly it's the combination of under-spec'd hardware and server-based apps (nothing is stored on the box itself) which contribute to the latency and sluggishness of Stream.

I too find the apps just take far too long to open then yet more time for a stream to buffer up to full quality. I can open the iPlayer or ITVX app on my five year old smart TV and be streaming at full quality in a matter of seconds. It can take between 20-30 seconds on Stream. 

It just makes for a poor overall experience. 

The pucks themselves are the same hardware that was released when Glass launched in Sept/Oct 2021, though back then you could only get one with the Whole Home sub & a Glass TV. 

Who knows, maybe the rumoured 'cheaper' Sky Glass model will launch later this year with an updated puck, this time with more RAM and a USB-C port to allow the addition of Sky Live to non-Glass TVs?

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

@SlenderRobert 

I can tell you are itching to try the camera .....😉

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Why is Sky Stream so bad?


@Jporch316 wrote:

@SlenderRobert 

I can tell you are itching to try the camera .....😉


My life feels empty without Fruit Ninja and a bit of mvmnt....😁

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

@SlenderRobert 

Your avatar suggests mvmnt may be too gentle for you ......

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Why is Sky Stream so bad?


@Jporch316 wrote:

@SlenderRobert 

Your avatar suggests mvmnt may be too gentle for you ......


I'm actually one of the mvmnt coaches. Though I'm not supposed to tell anyone. I recorded all my bits about 2 years ago. Thought they'd forgotten about it TBH. They were slow in paying me...

Sorry, must dash, I've got a yoga class to go to on zoom... though not on Sky Live as the tight gits wouldn't give me a free Glass TV.  

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