0

Discussion topic: Why is Sky Stream so bad?

Reply
Reply
This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

@SlenderRobert wrote:

 

Every part of Sky's internal IT system needs to be shut down, reformatted and started from scratch. 

Might be somewhat tricky to service some tens of millions of customer accounts during the several years such a software project would take, though.

 

I don't think there are enough quill pens and leather-bound ledgers in the world...

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by SlenderRobert This message was authored by: SlenderRobert

Re: Why is Sky Stream so bad?


@TimmyBGood wrote:

@SlenderRobert wrote:

 

Every part of Sky's internal IT system needs to be shut down, reformatted and started from scratch. 

Might be somewhat tricky to service some tens of millions of customer accounts during the several years such a software project would take, though.

 

I don't think there are enough quill pens and leather-bound ledgers in the world...


One would hope they'd have the sense to build a new IT system entirely offline though... and thoroughly test it... before actually migrating customer accounts to it... 

That's what any remotely sensible business would do. But whether or not Sky are even attempting this is anyone's guess. 

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

@SlenderRobert wrote:
That's what any remotely sensible business would do. But whether or not Sky are even attempting this is anyone's guess. 

I'd think any such project, if it existed, would have almost certainly been nullified by the Comcast takeover: in corporate terms that takes everything back to Year Zero and a complete re-evaluation of everything requiring senior executive sign-off.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by SkaroKaled This message was authored by: SkaroKaled

Re: Why is Sky Stream so bad?

I've had Stream now for about 9 months. Over that period it's got a lot better, but sadly its still woefully slow with third party apps and pretty bug ridden (quite often boot up to a Home Screen and TV Guide that thinks it's 12 hours earlier than it is for example!). Yes, I'm wired in. Yes WiFi is off.  The concept is brilliant but it is so poorly implemented. I wonder how non-technical people who have purchased this manage.  

The only thing keeping me with Stream is UHD sport and UHD content on Sky Atlantic.  I use my AppleTV now for everything else apart from iPlayer (how there's no 1080p let alone UHD on iPlayer on AppleTV is beyond me!).  

I would happily pay Sky for a decent Stream set top box with local apps but I doubt that will ever happen. It's just a matter of time now before me and Sky part ways after many years together. 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

@SkaroKaled wrote:

I've had Stream now for about 9 months. Over that period it's got a lot better, but sadly its still woefully slow with third party apps and pretty bug ridden (quite often boot up to a Home Screen and TV Guide that thinks it's 12 hours earlier than it is for example!). Yes, I'm wired in. Yes WiFi is off.  The concept is brilliant but it is so poorly implemented.


@SkaroKaled Fully agree with the above but at least it is continuing to improve solwly.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by dav0re This message was authored by: dav0re

Re: Why is Sky Stream so bad?

I'm a new sky customer, and have sadly got this pile of junk stream puck.

 

I cannot fathom how this has been released into the wild, the product is absolutely useless.

 

Most people have covered the issues so I won't bother adding but I will be returning this pile of junk tomorrow.

This message was authored by RJCSkyQ This message was authored by: RJCSkyQ

Re: Why is Sky Stream so bad?

I might be right behind you @TheCableGuy996!!

 

I've only had Sky Stream one week, and I've been away for most of that so in a matter of days I've discovered numerous frustrations. The UX isn't intuitive and is really slow, not just in terms of its response but the sequence you have the go through to do anything. I can't control my TV, which I could with Sky Q, and this evening I've tried to pause a programme and then catch up but the sound keeps going off and then pause, fast forward and rewind just don't work. I had to resort to iplayer which just defeats the object. Minor point but the voice recognition is terrible as well. 

I was prepared to give it a go and try to get used to the interface, etc. but if I can't reliably pause/rewind/fast forward live TV then I may as well have freeview and just use streaming apps. 

This message was authored by BootieBoot This message was authored by: BootieBoot

Re: Why is Sky Stream so bad?

I've reached the same conclusion - it is SO terrible.  I'm currently battling with getting Sky to even acknowledge my cancellation request let alone provide the postage to return the wretched thing (I carefully kept the packaging).  I'm just so glad we went for a rolling 30 day contract as the thought of being trapped in an 18 month contract is horrific.  I suspect just doing the cancellation is going to be extremely onerous.  World-leading levels of atrocious tech and customer service from sky.

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Why is Sky Stream so bad?

Posted by a Superuser, not a Sky employee. Find out more

@BootieBoot There shouldn't be any return postage fee.  When I returned all my Sky Q equipment I was given a returns/postage label to print out and then attach to the package.

 

When you do return the equipment get a proof of postage receipt and keep it safe as Sky have been known to contact you months after the return was made claiming that they had not received it.  I'm sure there is no malice it is just a failing in the returns process.  I returned my Q box over a year ago and still have the receipt.

------------------------------------------
If my post has solved your issue please mark as an "Answer"
If it has helped please give it a "Like"
This message was authored by Johnojonto21 This message was authored by: Johnojonto21

Re: Why is Sky Stream so bad?

TOTALLY AGREE, THE ITALIANS AREN'T THE BRIGHTEST BUNCH 🤣🤣.. I WANT MY DISH BACK.. I HAD NO TV FOR 3 HOURS THE OTHER NIGHT.. CAN'T RECORD AND NO PLUS ONE... BECAUSE THEY SAY WHAT YOU WANT TO WATCH IS ON THE PLAYERS (More lies), CAN ONLY REWIND AROUND 20 MINUTES IT WAS AN HOUR.. IT'S GOING BACK IT'S NOT FIT FOR PURPOSE...

This message was authored by Johnojonto21 This message was authored by: Johnojonto21

Re: Why is Sky Stream so bad?

Why should we SKY SAID THAT THE BROADBAND SPEED GOES WITH THE SKY STREAM... SIMPLE AS 

This message was authored by Johnojonto21 This message was authored by: Johnojonto21

Re: Why is Sky Stream so bad?

Who's paying you because you're full of it 

This message was authored by Jon+Reeve This message was authored by: Jon+Reeve

Re: Why is Sky Stream so bad?


@RJCSkyQ wrote:

I might be right behind you @TheCableGuy996!!

 

I've only had Sky Stream one week, and I've been away for most of that so in a matter of days I've discovered numerous frustrations. The UX isn't intuitive and is really slow, not just in terms of its response but the sequence you have the go through to do anything. I can't control my TV, which I could with Sky Q, and this evening I've tried to pause a programme and then catch up but the sound keeps going off and then pause, fast forward and rewind just don't work. I had to resort to iplayer which just defeats the object. Minor point but the voice recognition is terrible as well. 

I was prepared to give it a go and try to get used to the interface, etc. but if I can't reliably pause/rewind/fast forward live TV then I may as well have freeview and just use streaming apps. 


Using iPlayer defeats the object? That's EXACTLY the point of it. It's a streaming service. The idea is that you would just use the streaming service when you're ready to watch it!

 

There's a lot of Q users who just don't grasp what Sky Stream is about.

This message was authored by RJCSkyQ This message was authored by: RJCSkyQ

Re: Why is Sky Stream so bad?

@Jon+Reeve it defeats the object of paying for Sky. If I can't pause live TV and then pick up where or left off and reliably rewind or fast forward, then it's not doing what they promise and I may as well just use the individual streaming services. It's not a case of not grasping it, the system is far from optimal. And Christ alone knows how many people sat in a developers' meeting and agreed that was a good UI!

This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: Why is Sky Stream so bad?

This is all very subjective, majority of viewers have a good experience with sky stream. Albeit they need to improve third party apps and FF/RW

Sky Stream x 2
LG C2 OLED 55inch
Sonos Playbar
Virgin 1 Gig
Virgin Stream Box
Xbox X
Apple TV 4K
Amazon 4K Firestick Roku 4K Google Chromecast
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion