We have had sky stream put in 2 week ago and on live tele it keeps freezing we have done all the

[Dianne4]

Television keeps freezing we turned box off still no joy only had put in 2 week ago wheel keeps turning also saying not connected then it is 

[Exiled-in-HH]

Have you checked the connection speed to the internet using the Netflix get help Network check... measure it a few times a few minutes apart?

What speed did it report?

[Dianne4]

It reads 15.35 first then 15.97 then 19.16 maps 

[Exiled-in-HH]

The minimum recommended speed is 30+ Mbps.

You can either connect by an Ethernet cable or Ethernet over power line.

[oj01]

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@Dianne4 wrote:

It reads 15.35 first then 15.97 then 19.16 maps 

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Definitely not fast enough for a stable stream service. 

[MarkGoldsmith]

How far away from your router is your stream puck?

 If there is quite a difference I.e the pucks are downstairs and the router is in a cupboard upstairs that could be the issue.

if you can't move the router in a better location for better WiFi you can buy WiFi extenders or things like a TPLink power line for under £50 that can essentially provide your network through your electricity supply and you can plug your stream into the power line device using an Ethernet cable.