Watch from start fast forward issue once broadcast has ended

[TFDERRY]

How about Sky, while waiting on a fix, gives all affected customers appropriate compensation. I have been given Ad Skipping free for 2 months, it eases the pain of the WFS disaster. 

I would really expect a lot more as WFS, or lack of, has affected the subscription we pay, not to mention the frustration. 

I cancelled my Sky in December,  I contacted Sky in February, was assured that the issue was sorted out so I joined again just to end up in a worse position than before as now I am stuck in a new 2 year contract. Sky, what has happened, you used to be pretty reliable. 

[l06051988m]

How soon is soon? This is driving me insane at this point as sometimes the program isn't available to watch immediately

[Fothergill1]

@l06051988m  It certainly is annoying, I was caught out earlier today.  Unfortunately we can only wait for a solution from Sky which I am aware they are working on.  Hopefully a solution will be coming soon 🤞

[mcalvert]

Absolutely agree with all the disgruntled people on this thread.  Having to try and find ways round a glitch and not making it public is disgraceful.  Don't put a feature on there of return to the start if there is absolutely no way of determining whether you will see the end of the episode till it is available via a delayed mirrored cache on the iplayer or other on demand third party service.  The only solution I've come up with is end up watching it on another device via the app of that particular on demand channel service.  That is ludicrous.  If it is a known fix that all stream and glass customers are expereincing then it should be openly compensated in some way till the glitch is fixed.  Clearly that would be too honest and expensive for the corporate thinking company.  Been with sky for over 20 years and like everything these days it seems to be up to the customer to find a workaround for these things.

[LisaCot81]

This is infuriating. Once again I start a programme get halfway through it and it stops - just as it ends on live tv. Despite the fact that the programme is on my playlist! I thought that if something was on your playlist then it effectively means that it's 'recorded' live. Apparently not! I am going to have to wait to see if it gets added to ITVX. It's a joke

[Nohhvcb]

Oh come on Sky, I really can't take any more of this only seeing half of almost every programme I watch. 
Please tell us when you're going to start rolling out this fix. 

[DaveDub]

Yeah it would be nice to know when this next sky stream update is coming to fix the issue.this thread started nearly 6 months ago and still no resolution.i bet if customers could go back to sky Q they'd be returning their pucks asap.stuck now.

[Gijimes333]

Yes seems to have gone quiet and the issue still exists. 

[Chloe-W22]

Hi all,

We understand the inconveniance with this, I can reassure you it's not gone quiet on our end - release 35 started rolling out this week, which as usual is a staggered rollout and is expected to be with the full customer base by 25th March.

We're eager to hear your feedback on this issue as you start to receive the latest software update 🤞

[DaveDub]

Thanks.appreciate the update

[Kirsty163]

This is driving me mad! I've watched the first half of the rugby but now can't see the rest. Infuriating! I've tried to complain about this multiple times but no reply or communication from sky. I've had nothing but hassle since switching to sky. Seriously regret moving from Virgin.  Why aren't there any +1 channels either? Virtual assistant is a total waste of time aswell.  I know it's only telly but I should be at least receiving what I am paying for. The service isn't good enough. I wouldn't recommend sky to anyone. 

[Stephen+Mourton]

@Kirsty163   We all share your annoyance over this issue, and as mentioned a few days ago the new update will hopefully resolve this, which is being rolled out now and everyone will have it by the 25th of this month.  Watch out in Settings for Build version QS035******

Regarding the lack of a +1 is not a problem because one of the beauties is Stream is that all programs are available to Watch From Start, or the full program will be available just request it using the voice search.  

[TFDERRY]

This was also promised in February and has been going on too long. You are correct, +1 is not required as, if it worked properly then WFS should cover this, but as it doesn't work maybe a +1 would have eased our frustration. 

[MarkGoldsmith]

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@TFDERRY wrote:

This was also promised in February and has been going on too long. You are correct, +1 is not required as, if it worked properly then WFS should cover this, but as it doesn't work maybe a +1 would have eased our frustration. 

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Just a note that Sky didn't promise the rollout of the fix would begin in February, what they did post in mid-february is that the rollout would begin shortly. I guess it really depends on what your definition of "shortly" is however as per the previous post they started the roll-out last week so in this circumstance it looks like shortly equated to 2-3 weeks.

[Kirsty163]

I agree, if things worked correctly +1 isn't needed but things are not working correctly.