Watch from start fast forward issue once broadcast has ended

[DaveDub]

@Nohhvcb  I contacted sky tv complaints by WhatsApp yesterday and when discussing this 'watch from the start'  issue I got this reply 

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The watch from start system works on the half hour time slots that each program is scheduled for, if the broadcaster runs over and the last 5 minutes of the show are past the half hour time slot, then the end will be cut off as it is technically the first 5 minutes of the next time slot. Similar to series link, we cannot control this as it is a broadcasting issue."

the lady also said not to hold out much hope on this latest update fixing the issue.

she said they don't have to compensate me because my live tv and on demand services are working.i was offered one month free sky cinema as a gesture of good will

coincidentally the Q35 update was applied to my sky stream puck this morning 

I'll have to test it now to see if it has fixed the issue 

[nicky15]

I have also noticed that WFS doesn't always go back to the start, sometimes starting quite a long way into a programme, so not only do we lose the end of a programme, we can't always watch from the beginning either. I have come to the conclusion that Sky streaming is cheaper than satellite because it is  a rather poor quality product. Sky also don't seem to want to take much responsibility for improving it.

[AJH]

@nicky15 

I have never had a problem where the Watch From Start didn't go to the Start, or slightly before the start.

[Fothergill1]

@nicky15 Since I received the QS035 update last week I have not noticed any more problems with WFS so hopefully when your puck is updated it will resolve this issue for you 🤞

[Steve93]

Is QS035 still being sent out as I've not received it yet on my Gen2 or puck yet, anyone got it recently?

[DaveDub]

@Steve93 One of my sky stream pucks received the new update yesterday morning but not my other 3 pucks yet.i restarted one of them to try push it but no luck 

I haven't tested the wfs fault on it yet 

[Jporch316]

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@Steve93 wrote:

Is QS035 still being sent out as I've not received it yet on my Gen2 or puck yet, anyone got it recently?

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@Steve93 

My gen2 still on QS034 

[Kirsty163]

I've just watched a program from the start and had no problems fast forwarding. Checked settings and I've been updated on to QS035 overnight. 

[Jporch316]

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@Steve93 wrote:

Is QS035 still being sent out as I've not received it yet on my Gen2 or puck yet, anyone got it recently?

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@Steve93 

It seems likely  the gen 2s are skipping QS035 and will be updating directly to QS036. 

[Steve93]

@Jporch316 It seems likely  the gen 2s are skipping QS035 and will be updating directly to QS036

Any idea when? also my puck hasn't been updated yet to QS035

Can I ask how I quote the question I'm answering like you did mine @Jporch316, thanks 

[Anonymous]

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@Steve93 wrote:

@Jporch316 It seems likely  the gen 2s are skipping QS035 and will be updating directly to QS036

Any idea when? also my puck hasn't been updated yet to QS035

Can I ask how I quote the question I'm answering like you did mine @Jporch316, thanks 

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Press the reply button on the message and then in the text editor press the quote mark icon, it'll include the message you're replying to in your message. 

[Jporch316]

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@Steve93 wrote:

@Jporch316 It seems likely  the gen 2s are skipping QS035 and will be updating directly to QS036

Any idea when? also my puck hasn't been updated yet to QS035

Can I ask how I quote the question I'm answering like you did mine @Jporch316, thanks 

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Pucks have only recently started updating can take the best part of a month for the full rollout to everyone. No news on qs36 update yet for gen 2. 

as above press the reply button under the post you want to quote ...... then in the body of the post press the quotation marks button 

[Steve93]

@Jporch316 

as above press the reply button under the post you want to quote ...... then in the body of the post press the quotation marks button 

Tried this, when I click the "quotation" buttons it put the original post in the reply box, not the one I'm replying to, what am I doing wrong?

[Anonymous]

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@Steve93 wrote:

@Jporch316 

as above press the reply button under the post you want to quote ...... then in the body of the post press the quotation marks button 

Tried this, when I click the "quotation" buttons it put the original post in the reply box, not the one I'm replying to, what am I doing wrong?

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Yep, you need to press the reply arrow icon on the individual message, it's next to the like button. 

[Steve93]

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@Anonymous wrote:

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@Steve93 wrote:

@Jporch316 

as above press the reply button under the post you want to quote ...... then in the body of the post press the quotation marks button 

Tried this, when I click the "quotation" buttons it put the original post in the reply box, not the one I'm replying to, what am I doing wrong?

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Yep, you need to press the reply arrow icon on the individual message, it's next to the like button. 

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Cracked it, I was clicking the main Reply button, not the one for the message, thanks all sorted