0

Discussion topic: Voices in Sky puck sound like a dalek.

Reply
This message was authored by Yipfandango This message was authored by: Yipfandango

Voices in Sky puck sound like a dalek.

Voices on TV programs on the sky puck sound like a dalek on all channels. I've turned it on and off and no joy. The main sky glass TV is fine. I followed the instructions on self help to check digital sound output settings they were on auto as they were supposed to be - I've changed them to Dolby dogital plus and it works fine, not sure why it's suddenly gone weird?

Reply

All Replies

This message was authored by GD1 This message was authored by: GD1

Re: Voices in Sky puck sound like a dalek.

Posted by a Superuser, not a Sky employee. Find out more

@Yipfandango  Have you tried unplugging the puck for a couple of minutes?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Yipfandango
Topic Author
This message was authored by Yipfandango This message was authored by: Yipfandango

Re: Voices in Sky puck sound like a dalek.

Hey, yep have done that - unplugged left for 5 mins as per instructions no luck. Reset WiFi connection, have done everything I can think of.

This message was authored by GD1 This message was authored by: GD1

Re: Voices in Sky puck sound like a dalek.

Posted by a Superuser, not a Sky employee. Find out more

@Yipfandango  Did you set the soun opti ns back to where they were?  Have you tired adjusting the sound settings on your TV also as the TV may not like the current sound settings from the stream puck.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Yipfandango
Topic Author
This message was authored by Yipfandango This message was authored by: Yipfandango

Re: Voices in Sky puck sound like a dalek.

Hi, yep. If I set it back to auto as it was (and as the help screen says) I get the weird voice, but if I set to Dolby it's fine. Nothing has changed - it's just started doing it. TV settings are ok.

This message was authored by GD1 This message was authored by: GD1

Re: Voices in Sky puck sound like a dalek.

Posted by a Superuser, not a Sky employee. Find out more

@Yipfandango  If it's findeon dolby I would leave it on that setting.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by L22MRG This message was authored by: L22MRG

Re: Voices in Sky puck sound like a dalek.

Mine has done this exact same thing today (7th April) - I've set my sound from auto to Dolby and it works fine again. 

if I set it back to Dolby plus or auto I get the distorted sound once more. 

mist be an update issue maybe? Only happened from this morning when I turned the tv on. 

Yipfandango
Topic Author
This message was authored by Yipfandango This message was authored by: Yipfandango

Re: Voices in Sky puck sound like a dalek.

That's exactly the same for me. Weird. Will leave it on Dolby until sorted. The main sky glass TV is fine. 

This message was authored by lettice This message was authored by: lettice

Re: Voices in Sky puck sound like a dalek.

Posted by a Superuser, not a Sky employee. Find out more

@L22MRG wrote:

Mine has done this exact same thing today (7th April) - I've set my sound from auto to Dolby and it works fine again. 

if I set it back to Dolby plus or auto I get the distorted sound once more. 

mist be an update issue maybe? Only happened from this morning when I turned the tv on. 


Sky are investigating some sound issues at the moment, mainly around lip sync that seems to have been caused by the recent puck firmware upfate.

 

Some TVs and soundbar combinations often do get in a muddle when devices switch sound settings.

When doing a switch, it is best to put your TV and puck into standby and then remove the power plug or turn off socket for a few minutes on both.

It is often also a cure, when a certain sound setting goes array.

Put the puck into auto and do the powere remove on the TV and puck. The auto setting on the puck is a kind of reset flag for the audio.

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

New Discussion