I've been a Sky customer for over 20 years, last month, we moved house and when the engineers came to install the new dish, they could not get a signal (we're surrounded by trees). They said my only option was Sky Stream, fine I said, "we'll send a report in and someone from streaming will call you in the next day" they said. I waited, heard nothing, so I had to ring Sky (difficult), eventually got through to someone who said he'd transfer our acount, went though it all and at the end there was an error, "I'll have to raise an issue" he said, "I'll ring you back in a week" (!). He did, same problem. "I'll pass you on to someone who can help" They couldn't and neither could the next person I got passed on to, having to explain the situation every time. Another issue was raised and again "I'll ring you in a week". Sure enough a week later the same problem, I got passed around 5 different people, each time I had to explain the whole situation and every time, I got told "I can't help you with that, I'll pass you on to someone who can" (they all tried to flog me Glass as well). Some people did try to help and were sympathetic, others just didn't listen. This week no-one rang, so I think they have given up, I'm still paying for Q as well, even though I have no dish. Apologies for the long rant, but it's really annoying! 😠
