Unable to watch live tv stream only puck

[LT007]

Tv stream is not working on my puck. Says there is a technical fault with the programme on every single channel. It's not worked all day now. 
Also, lately the service has been poor and dropping out. 
what can I do to fix these problems please? 
best regards 

Lawrence 

[lettice]

Would suggest trying a restart of your Sky Stream box, if you have not done so already.

Go to Settings>Systems Management>Resets & Updates
Select Restart device

Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Luker-T]

Yep same. Had stream since june and nothing but issues, on my 2nd puck, purchased my own 16 mtr ethernet cable and my own wifi extender, [Removed] . Absolute shambles.

Moderator notes: Removed foul language

[Malone105]

I'm having the same today. Restarted puck, internet everything. No difference. How do I get this fixed

[lettice]

---

@Malone105 wrote:

I'm having the same today. Restarted puck, internet everything. No difference. How do I get this fixed

---

When you say restarted puck, is this a Sky Stream puck settings restart?

If not, go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete.

Can you also run a speed test on your Sky Stream Puck.

Launch Netflix on your pucks (you do not need to be logged into Netflix, if you do not use it) and scroll down from the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for your puck?