2

This discussion topic has been answered Discussion topic: Unable to watch buy & keep movie

Reply
Avatar for Karolinax
Level 0 icon
What's this?
This message was authored by: Karolinax

Message posted on ‎04 May 2024 09:38 PM

Unable to watch buy & keep movie

I got a code from sky for a free movie. Chose the movie and bought it for £0.00 however whenever I try to watch it using my sky stream it keeps telling me to upgrade to SkyCinema. But I own the movie. I can watch the movie on my phone. Just not on my Sky Stream

Report post
Post 1 of 3
644 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎04 May 2024 09:40 PM

Re: Unable to watch buy & keep movie

Posted by a Superuser, not a Sky employee. Find out more

Hi @Karolinax 

 

Sounds like you are trying to watch from the Sky interface rather from Sky store. Go to Playlist and scroll down to "Sky Store Purchases" and play from there.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

View this Answer within the discussion

Report post
Post 2 of 3
640 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for mikealanr
Level 12 icon
What's this?
Superuser
This message was authored by: mikealanr Answer

Message posted on ‎04 May 2024 09:40 PM

Re: Unable to watch buy & keep movie

Posted by a Superuser, not a Sky employee. Find out more

Hi @Karolinax 

 

Sounds like you are trying to watch from the Sky interface rather from Sky store. Go to Playlist and scroll down to "Sky Store Purchases" and play from there.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
Report post
Post 2 of 3
641 Views
Reply

Did this answer not help you?
Avatar for Karolinax
Level 0 icon
What's this?
Topic Author
This message was authored by: Karolinax

Message posted on ‎04 May 2024 09:45 PM

Re: Unable to watch buy & keep movie

Hi, 

 

Thank you so much. Got it now. 

Report post
Post 3 of 3
629 Views
Reply
Reply