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Discussion topic: Unable to watch buy & keep movie

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Karolinax
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Unable to watch buy & keep movie

‎04 May 2024 09:38 PM

I got a code from sky for a free movie. Chose the movie and bought it for £0.00 however whenever I try to watch it using my sky stream it keeps telling me to upgrade to SkyCinema. But I own the movie. I can watch the movie on my phone. Just not on my Sky Stream

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mikealanr
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Re: Unable to watch buy & keep movie

‎04 May 2024 09:40 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Karolinax 

 

Sounds like you are trying to watch from the Sky interface rather from Sky store. Go to Playlist and scroll down to "Sky Store Purchases" and play from there.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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mikealanr
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Superuser
This message was authored by mikealanr This message was authored by: mikealanr Answer

Re: Unable to watch buy & keep movie

‎04 May 2024 09:40 PM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Karolinax 

 

Sounds like you are trying to watch from the Sky interface rather from Sky store. Go to Playlist and scroll down to "Sky Store Purchases" and play from there.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Karolinax
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Re: Unable to watch buy & keep movie

‎04 May 2024 09:45 PM

Hi, 

 

Thank you so much. Got it now. 

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