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Discussion topic: Unable to play movies in sky cinema

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Nols
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Unable to play movies in sky cinema

‎23 Aug 2024 05:21 PM

When I click on play it comes up with a box at the top saying I need UHD TV and have picture resolution set to this.  When I set it to UHD it still won't play the movie. I'm new to sky and I'm not very techy 🙈

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Deedee36
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Superuser
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Re: Unable to play movies in sky cinema

‎23 Aug 2024 05:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nols  Have you got the uhd/atmos add on as part of your package??

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“Trying to help improve sky glass”

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Deedee36
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Superuser
This message was authored by Deedee36 This message was authored by: Deedee36 Answer

Re: Unable to play movies in sky cinema

‎23 Aug 2024 05:25 PM

Posted by a Superuser, not a Sky employee. Find out more

@Nols  Have you got the uhd/atmos add on as part of your package??

……
……
……
……
“Trying to help improve sky glass”
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Nols
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Re: Unable to play movies in sky cinema

‎25 Aug 2024 01:56 PM

All sorted thanks for your help

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