Posted by a Superuser, not a Sky employee. Find out more
Which Sky service do you have, Sky Q or SkyGlass/Stream?
Sky Community Superuser. What is a Superuser? Click here to find out Sky Stream with two pucks (former Sky Q and Sky+ customer). Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester. My good journey to Sky Stream from Sky Q. Click here to read
@MelB3 You could try going to 'Settings' (which can be found by scrolling down the Home page or using the Voice search) then 'System management', 'Reset & updates' and finally 'Refresh apps'.
