01 Feb 2024 06:18 PM
Hi,
I had to recover my sky puck as it was flashing white. I have got to the page where to link account and activate but when I sign in on sky website I'm greeted to a message telling me to call customer support which then lead me here.
01 Feb 2024 06:21 PM
Posted by a Superuser, not a Sky employee. Find out more@SkystreamerHugo If you did afull reset and can't get it set back up you'll need to call as the Stream support teamwill need to be involved.
01 Feb 2024 06:22 PM
That's exactly what I did but I was ushered to this forum. Nightmare
01 Feb 2024 06:39 PM
Posted by a Superuser, not a Sky employee. Find out more
@SkystreamerHugo wrote:That's exactly what I did but I was ushered to this forum. Nightmare
You need to basically ignore the automated system trying to send you here. If it asks did online solve the problem say "No". Or if it asks what your issue is trying saying "Sky Stream issue or error" and see if that helps.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee