Hi @Helbel2677
Are you in contract for these? Also the app sometimes doesn't allow changes to be made if you are close to your billing date. In this case you will need to call Sky, we are fellow subscribers here on the forum, not Sky support.
MikeAlanR
---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
