Unable to activate Discovery+ or Paramount+ on Sky stream

[NT43]

I'm a new customer and I'm unable to activate Discovery+ or Paramount+ on Sky stream.  There is an error code MYSKY-2018. Also unable to access Sky Shop, that shows an error code MYSKY_1018.

Assistance would be appreciated 

thanks

[lettice]

This error can happen when your puck is still showing in a delivery state and not yet switched over to a delivered state.

You mention you are a new customer.

Has your Sky Stream just arrived today?

If so, wait a good few hours, restart the puck and see if the activation for the apps works.

To restart your Sky Stream box
Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[NT43]

Thanks Lettice,

I've had two pucks for over a week now.  In one section it does say the puck has been ordered and in the manage section it shows its active.

Ive carried out the reboot, and nothing has changed.

Assuming that the issue may been that the puck is shown ordered rather than delivered, how do I manage to get that status changed?

[lettice]

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[NT43]

Thank you Lettice

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @NT43.

[KezDD]

I'm also having this same problem. Both error codes are the same, please help

[NT43]

Hi KezDD,

a Sky employee was required to assist.  A super user enabled my contact.  Not sure if there is another way to chat to a Sky employee.
It turned out that my puck status hadnt been changed to 'Already yours'.  This was changed by Sky and then I had to follow a set of instructions to re link my account to them.

All up and running now.

[lettice]

@KezDD 

Are you still having the problem?

If so we can escalate to the Sky Community messaging team for you.