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Discussion topic: Unable access Netflix on Sky streaming despite having this as part of the package

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Avatar for AnnaWat
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This message was authored by: AnnaWat

Message posted on ‎29 Nov 2025 01:44 PM

Unable access Netflix on Sky streaming despite having this as part of the package

In the last week or so Sky Home has been promoting Netflix shows. When I go to click on them, it says the app is currently unavailable. Netflix also does not show as an option on the apps section. All other apps are fine, Can anyone help? 

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr

Message posted on ‎29 Nov 2025 04:51 PM

Re: Unable access Netflix on Sky streaming despite having this as part of the package

Posted by a Superuser, not a Sky employee. Find out more

Hi @AnnaWat 

 

Try unplugging your stream box from the mains for 5 minutes and trying again. If that doesn't work try and app refresh (Settings > system management> resets & updates > app refresh).

 

If that doesn't work you will need to contact sky for further troubleshooting. I.e. possiblely a full reset of your puck, but this should only be done with sky's guidance.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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