Two pin ariel

[Cerimarie1986]

Hi ive just recieved my sky stream box but the ariel lead i have coming into my house has two pins on it none of which connectvto the stream box. How can you help in fixing this problem? 

[SlenderRobert · Accepted solution]

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@Cerimarie1986 wrote:

Hi ive just recieved my sky stream box but the ariel lead i have coming into my house has two pins on it none of which connectvto the stream box. How can you help in fixing this problem? 

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You do not need to connect an aerial to the Stream puck. It's for streaming, not receiving DTTV. The aerial socket on the puck is useless and does not function at all in the UK.

All you need to connect to the puck is the power cable and an HDMI cable to your TV. An ethernet cable can also be connected if you're connecting it direct to your router. 

Sky Stream requires fast and stable broadband of speeds upwards of 30Mbps. Without this you will have an extremely poor experience. 

[Jason+Golding]

The only reason the sky stream box has an aerial connection is that it was made for Sky UK, Italy and Germany.

In Italy it is a legal requirement to have an aerial connection on streaming boxes.

It was a cost saving measure to produce the same box rather than remove the aerial connection.  As is said, completely functionless within the UK 

[peter-marlow+1966]

I have had my puck since November  2021 and my has a single  pin in the back 

[peter-marlow+1966]

And connected to my aerials I can watch freeview when the Internet  goes down 

[peter-marlow+1966]

All british  tv aerials  are single  pin, I work installing  tv aerials  not sure what you are trying  to connect to you puck  could  be a satellite  connection which has 2 pins and screws  in  to the  sky q box or freesat  box 

[martswain]

@peter-marlow+1966 the STREAM PUCK does not have any terrestrial TV capability in the UK.

The antenna socket is redundant.

The GLASS TV does have a TV tuner.

I don't know what you have had since 2021 as the puck was only introduced in October 2022 !

[peter-marlow+1966]

My one has, a female  singer  pin socket on the back, power socket, Internet  socket,  hdmi socket  aerial  socket  so when the Internet  goes down , you go to home page on you puck and click on the aerial  icon to watch fteeview 

[Jason+Golding]

@peter-marlow+1966 @And it actually works ?

[martswain]

@peter-marlow+1966 please screenshot this AERIAL ICON 

[peter-marlow+1966]

At work now but it the same as  on the back of all tvs 

[Jason+Golding]

@peter-marlow+1966 @Yes you have the physical aerial connection but it doesn't work, 

[peter-marlow+1966]

I have had sky glass  and a puck since they first came out and yes there has always been an aerial  socket on the back of the puck, 

[peter-marlow+1966]

Only when the Internet goes down, or you turn it off is when it works 

[martswain]

@peter-marlow+1966 that'll work with GLASS, not STREAM.