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Discussion topic: Tv in bedroom not working

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This message was authored by MarleneMcCombie This message was authored by: MarleneMcCombie

Tv in bedroom not working

Got sky glass installed yesterday and they give me a mini sky q box with no power cable. Now old sky q box is not working and it's coming up with temporary issue with activation server

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This message was authored by Derek_Trotter This message was authored by: Derek_Trotter

Re: Tv in bedroom not working


@MarleneMcCombie wrote:

Got sky glass installed yesterday and they give me a mini sky q box with no power cable. Now old sky q box is not working and it's coming up with temporary issue with activation server


If you have activated Sky Glass then a Sky Q mini box will be useless, even with a power cable. You need a Sky Stream puck attached to your bedroom TV via HDMI, along with the Whole Home subscription which allows you to watch Sky via the puck on another TV. 

You need to ring Sky if you've not already done so. Without a power cable the puck will not work. 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Tv in bedroom not working

Posted by a Superuser, not a Sky employee. Find out more

@MarleneMcCombie 

It's not possible to have a sky glass subscription and a sky q subscription in the same property.

 

they are two entirely different systems .

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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