Told to set remote on sky puck now everything frozen, tried power off nothing responding, batteries

[Elain221]

Was asked to set remote by pressing 7&9 then 1&3 did that now remote not working at all everything is frozen. Have turned off power changed batteries and still nothing.

[Greenfingers001]

Hi there @Elain221 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147