The worst purchase I've ever made, I'm sending it back

[jmee9]

I've really reached the end of my tether with this god-awful device. Time after time I've given the benefit of the doubt but tonight is really the last straw.

Watching the final of a programme live, and after pausing various times to tend to other things, we get to the final ad break and hit fast forward and then lo and behold, it simply flings us back to the current programme on that channel, losing any ability to go back.

Gonna Ng to the programme's app to resume just gives a generic error referencing "deeplink".

This isn't the first time this utter nonsense has happened and I'm sure won't be the last, coupled with a seeming inability to make something as basic as HDMI CEC work consistently, or Atmos audio dropouts when watching via apps, or pixelation on UHD channels, this utter trash platform from Comcast should've been killed off at birth 

If you're here wondering about this steaming pile of effluent for your next option, avoid at all costs.

[JWallace1]

Maybe you were watching the bake off final like me. If it was the deeplink issue is that the channel 4 app updates around an hour or so after the programme is finished. it should really be linking to a cloud based recording rather than the 4 app.

I've been with sky stream for a few months now (satellite issue in communial flat forced me off sky q) and I can assure you that while it wasn't perfect, the stream platform was better at that time, I was certainly able to fast forward through any program when watching from start even when the live programme had finished. It seems that software updates have caused multiple errors and in my view made the service worse, not better. I contacted sky on a number of issues like this and asked if any compensation would be available as I think paying the same amount for a service that was worse than when I first purchased is really poor. Their response is that the thing we pay for is just the live tv aspect. Anything to do with the streaming features are free in their eyes. It's just infuriating that a company can make a service worse by not doing proper testing. Hopefully one of the sky employees who sometimes use this forum can give an ETA on when issues like this can be fixed.

[GD1]

@JWallace1  A Sky employee won't come on to a post and provide any ETAs for any fixes as like a lot of things these can be delayed.