The sound internittently drops on all channels. It clears it for a short while when I reboot
14 Apr 202406:47 PM
The sound drops intermittently on most channels. It clears for a short while when I reboot the puck. It started doing this about 3 weeks ago. Dont think its my TV as itd only 6 months old.
Re: The sound internittently drops on all channels. It clears it for a short while when I reboot
14 Apr 202406:49 PM
Posted by a Superuser, not a Sky employee. Find out more
@Lola12 If a reboot of the puck clears it it suggest the puck is the issue. Have you tried any of the other sound options in the Sky Stream settings menu?
Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Re: The sound internittently drops on all channels. It clears it for a short while when I reboot
14 Apr 202407:29 PM
No but thanks for suggesting. I will give it a go. I spoke to someone at sky who told me to reboot my internet and try another Ethernet cable but again it cleared it for a while and started dropping the sound again.
Re: The sound internittently drops on all channels. It clears it for a short while when I reboot
18 Apr 202408:35 PM
We're having the same problem. Sky Srea, overall, is rubbish, but we thought we had no option. I hear Virgin now offer a streaming service so I'm going to look at that.
Re: The sound internittently drops on all channels. It clears it for a short while when I reboot
18 Apr 202411:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@Vivian5 Before you jump to Virgin Media something worth reading is the Ofcom report relating to complaints. In all categories VM have the most complaints and Sky the least. It's obviously a personal choice so good luck with whatever you ultimately decide to do 👍
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