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Discussion topic: The sound internittently drops on all channels. It clears it for a short while when I reboot

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Message posted on ‎14 Apr 2024 06:47 PM

The sound internittently drops on all channels. It clears it for a short while when I reboot

The sound drops intermittently on most channels. It clears for a short while when I reboot the puck. It started doing this about 3 weeks ago. Dont think its my TV as itd only 6 months old.

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Message posted on ‎14 Apr 2024 06:49 PM

Re: The sound internittently drops on all channels. It clears it for a short while when I reboot

Posted by a Superuser, not a Sky employee. Find out more

@Lola12  If a reboot of the puck clears it it suggest the puck is the issue.  Have you tried any of the other sound options in the Sky Stream settings menu?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎14 Apr 2024 07:29 PM

Re: The sound internittently drops on all channels. It clears it for a short while when I reboot

No but thanks for suggesting. I will give it a go. I spoke to someone at sky who told me to reboot my internet and try another Ethernet cable but again it cleared it for a while and started dropping the sound again.

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Message posted on ‎16 Apr 2024 06:45 PM

Re: The sound internittently drops on all channels. It clears it for a short while when I reboot

@GD1thank you for your advice. It worked a treat! 😀

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Message posted on ‎18 Apr 2024 08:35 PM

Re: The sound internittently drops on all channels. It clears it for a short while when I reboot

We're having the same problem.  Sky Srea, overall, is rubbish, but we thought we had  no option.  I hear Virgin now offer a streaming service so I'm going to look at that.

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This message was authored by: Fothergill1

Message posted on ‎18 Apr 2024 11:35 PM

Re: The sound internittently drops on all channels. It clears it for a short while when I reboot

Posted by a Superuser, not a Sky employee. Find out more

@Vivian5 Before you jump to Virgin Media something worth reading is the Ofcom report relating to complaints.  In all categories VM have the most complaints and Sky the least.  It's obviously a personal choice so good luck with whatever you ultimately decide to do 👍

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