Technical fault with channel please wait for programme to load

[P11RAR]

I'd thought we had tried that honestly. So when the message appears or the live tv stream fails to load, press the home button?

[Daveyboy2503]

Oh yes I'm getting the same there seems to be issues daily .ring sky turn it on and off brilliant!!! I'm so regretting getting this I would advise people to stay clear 

[SteveP9]

I also have the same problem. Sky said to factory reset which I did. It worked for 10 minutes then froze again. "technical probelm" etc

No issues with Netflix or any other platforms.

Believe it was mis sold to me and I am pushing to cancel

[Jedster2000]

Same here.  All other streaming services work fine - just not the Sky ones.  Embarrasing. 

[SteveP9]

I have now cancelled. As it is a streaming service which cannot be provided, they will accept the cancellation with immediate effect. 
now changed to Amazon Firestick. No issues at all. 
Steve 

[Crabit]

Yep,same problem with me, resetting the puck either off/on from the remote  or powering down then on again didn't work, however, resetting from the 'Settings ' menu did work  + refreshing apps'  this is my second puck, which worked fine for approx' 2 months  !and seems to be working fine again,  quite frustrating, but good luck with getting it sorted.

[Laz5]

I'm having the same issue. I have had the sky puck for a year. No issues until I moved house. Now I just can't seem to make it work. I do think it's a weak product. Sky rakes in a lot of money and can't make this thing work. Really frustrating that I pay £109 for a service that doesn't even work! Ridiculous!

[Hunter2660]

Moving house would seem to be the issue. Have you checked your broadband speed via the Netflix app on the puck? Is the puck connected by ethernet or wi-fi? If wi-fi where is the router now situated? Has the puck a good line of sight to the router (not behind the TV etc.). Unfortunately there are so many variables it could be hard to track down. 

[MarkGoldsmith]

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@Hunter2660 wrote:

Moving house would seem to be the issue. Have you checked your broadband speed via the Netflix app on the puck? Is the puck connected by ethernet or wi-fi? If wi-fi where is the router now situated? Has the puck a good line of sight to the router (not behind the TV etc.). Unfortunately there are so many variables it could be hard to track down. 

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Completely agree. What a lot of people don't realise is that there are numerous local factors for a property which will affect a Wifi network.