Technical fault across all channels

[Brocks78]

Every time I have to unplug my puck for a minute or so and turn it back on to watch any channel. If I just switch it off with the remote and back on again I get a technical fault try again later on every channel even if I want to stream something.

i have tried resetting my wifi router and deleting the wifi system on the puck and joining it.

[BenJoBanjo]

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@Brocks78 wrote:

Every time I have to unplug my puck for a minute or so and turn it back on to watch any channel. If I just switch it off with the remote and back on again I get a technical fault try again later on every channel even if I want to stream something.

i have tried resetting my wifi router and deleting the wifi system on the puck and joining it.

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What speed is the puck actually receiving? Have you checked? 

To find out, open the Netflix app, navigate to the get help menu and run a network check. What speed is reported?

Sky Stream needs a constant fast and stable connection of at least 25Mbps in order to function. You are responsible for making sure that you can provide that to your Stream puck. 

[Brocks78]

According to the Netflix network checker it's 89.09mbps

[BenJoBanjo]

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@Brocks78 wrote:

According to the Netflix network checker it's 89.09mbps

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That's more than enough for Stream to function. 

You just need to make sure that it's receiving that kind of speed constantly without interference or fluctuation. Stream pucks are sensitive little devices and need a constant connection to Sky's servers. If your broadband connection can't sustain that then you may continue to struggle with the service. 

Make sure you're using a clean WiFi channel, free from interference from neighbours' routers, and maybe try splitting the channels so you can choose for the puck to join a 2.4Ghz or 5Ghz channel, whichever functions best. 

Sky Stream can require more assistance from the customer to make the service function well. 

[Brocks78]

The biggest problem is trying to watch for instance BBC 1 as I have just not long got home turned on the puck and put it to BBC1 and after half a minute get a blue screen with technical fault try later showing. If I unplug the power supply and do the same thing it works and I can watch whatever channel. Then if I power it off from the remote and straight back on again  and go to BBC1 or any channel I get a blue screen and technician fault try again later.

[lettice]

If this message is generally on a restart, do the following.

Can you change your pucks to to the settings below;

Sounds like it's not connecting correctly on a restart.

Change your pucks to the following recommended settings set in the Puck Settings>
Set Network standby mode to ON and Overnight power saving to OFF.

Once you have made this setting change, or even if it is already set do an off/on  for the setting so it is set again as above and immediately do a puck settings restart as below, this will make sure the setting is set correctly.

Go to Settings>Systems Management>Resets & Updates
Select Restart device
Your Sky Stream puck will perform a reboot. It will take a few minutes to complete

[Brocks78]

Hi tried that and as soon as I turn the puck off with the remote and leave it for a few minutes and put it back on the settings are still the same and when I go to watch a channel the technical fault try later shows again