TRying to upgrade from Q to Sky stream

[RobG58]

My Sky Q has failed. I want to upgrade to sky stream, but not finding it easy. I do not want Glass.

Help please

[Stephen+Mourton]

@RobG58   Hi Rob.  Just to be clear most on here are customers just like yourself trying to help when we can.  I feel the only thing you can do is ring Sky and tell them you want to change to Sky Stream.  They do like to push Glass but just make it clear it is only Sream you require.  I hope that helps.

[lettice]

Not sure how you have tried to order.

But, Sky have generally not made it possible for many current customers to move from Sky Q to Sky Stream via online ordering.

So you will have to call Sky to do it.

Upfront on the call with Sky, would suggest you mention that you have good TVs and just want Sky Stream to plug into them, not a Sky Glass or Sky Gkass Air TV.

You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home
Scroll down and click on ‘Need more help’ and it provides a 0333 number.
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. A some of the quieter times to ring are early morning or late evening.

[RobG58 · Accepted solution]

after the first person I spoke to refused, had a number of frustrating conversations with robots, but finally got to speak to a good person who got me sorted out