0

Discussion topic: Streaming consistently freezes , loses sound and picture goes white

Reply
Avatar for wilsond
Level 1 icon
What's this?
This message was authored by: wilsond

Message posted on ‎16 Dec 2025 09:31 PM

Streaming consistently freezes , loses sound and picture goes white

I set up to stream my favourite programmes to watch at a later stage . I then play a programme and throughout the show it loses sound, picture freezes or goes white . This happens every day numerous times .Ive followed all the instructions from switching it off to updating apps , checking WiFi etc nothing changes . Please help 

Report post
Post 1 of 2
67 Views
0 Likes
Reply
Reply

All Replies

Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎16 Dec 2025 09:42 PM

Re: Streaming consistently freezes , loses sound and picture goes white

Posted by a Superuser, not a Sky employee. Find out more

@wilsond  Your post has been moved from the Sky Go Board as that is PC/Mobile app.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 2 of 2
53 Views
0 Likes
Reply
Reply