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Discussion topic: Stream sucking life out of broadband

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This message was authored by Deeza-H This message was authored by: Deeza-H

Stream sucking life out of broadband

Morning all,

 

I switched from Q to stream yesterday. Easy set up and works great, however, it has sucked the life out of my broadband connection to every other device. 

I have a BT Smart Hub 2 so unable to split the bands. My average download speeds are 50mb however as soon as the stream is powered on, every other device gets no more than 2mb. 

Its absolutely infuriating as the reason we swapped from Q was due to sattellite blocking issues that were beyond our control so left with stream as our only option.

 

Has anyone in the community experienced this also and is there a resolution? My thinking is the BT Smart Hub is the real issue here but im reluctant to spend £100's on a decent router if theres an alternate solution.

 

Thanks


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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Stream sucking life out of broadband

Posted by a Superuser, not a Sky employee. Find out more

@Deeza-H  Stream needs 25mbps for HD & 30mbps for UHD per puck, if you using wifi exclusively it may well be taking up the available speed on the slowest point of the network.

 

Have you tried the puck using ethernet?  as this should stop wifi from being used (once you turn off wifi on the puck).

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

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This message was authored by GD1 This message was authored by: GD1 Answer

Re: Stream sucking life out of broadband

Posted by a Superuser, not a Sky employee. Find out more

@Deeza-H  Stream needs 25mbps for HD & 30mbps for UHD per puck, if you using wifi exclusively it may well be taking up the available speed on the slowest point of the network.

 

Have you tried the puck using ethernet?  as this should stop wifi from being used (once you turn off wifi on the puck).

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Deeza-H
Topic Author
This message was authored by Deeza-H This message was authored by: Deeza-H

Re: Stream sucking life out of broadband

Hello, 

 

Thanks for the swift reply. I maybe should have said that i am currently connected via ethernet straight into hub. However i did not know that the wifi could be physically turned off in the settings so i have tried that for now. 

I gather its pulling from both ethernet and wifi when its turned on? 

many thanks

This message was authored by GD1 This message was authored by: GD1

Re: Stream sucking life out of broadband

Posted by a Superuser, not a Sky employee. Find out more

@Deeza-H  If using ethernet then yes wifi can be turned off in the settings menu, this should hopefully resolve your issue.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Stream sucking life out of broadband

Posted by a Superuser, not a Sky employee. Find out more

So when WiFi is enabled, even if an Ethernet cable is attached it will default to use the WiFi unless it's disabled.

 

As a note you may want to reboot the puck (by unplugging it for 30 seconds) after you have disabled the WiFi as I've seen times where the WiFi hasn't actually turned off until the puck has been rebooted.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Stream sucking life out of broadband


@MarkGoldsmith wrote:

So when WiFi is enabled, even if an Ethernet cable is attached it will default to use the WiFi unless it's disabled.

 

As a note you may want to reboot the puck (by unplugging it for 30 seconds) after you have disabled the WiFi as I've seen times where the WiFi hasn't actually turned off until the puck has been rebooted.


It would be much better if this was fixed in a future software update as it seems to be catching a lot of people out. The puck should automatically turn wifi off if an ethernet cable is attached, and turn it on if the cable is removed. 

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