Stream sound drop on atmos uhd hdr

[RichTBiscuit]

Unfortunately, I do with a Samsung Q70R and Bose 600 Smart Soundbar.

Basically, it appears Atmos is broken on Sky Stream. If I force the TV to Dolby Digital rather than DD Plus and have Passthrough set on the Stream (to remove lip sync) I remove the issue. Sound then restricted to Dolby 5.1.

Rich

[RichTBiscuit]

@purpleparrotuk @Let me know if you get anything back from Sky on this, but I've tried with 2 pucks and it's exactly the same. Given you have completely different equipment and the same issue, I'd suggest the Puck/feed is the problem.

BTW, when watching in UHD HDR on demand movies, have you noticed significant artifacts on the widescreen borders? Watching without HDR seems to resolve for me but wondered if you experienced the same. It's quite random and during fast moving action. 

Basically, I don't think the pucks have the hardware capable of handling HDR and Atmos properly ( I also get the random crashes around Sky Sports UHD). And before anyone asks, brand new hdmi 2.1 cables and full factory reset has been done. Lol 

[purpleparrotuk]

@RichTBiscuit it's weird because I just watched the finale of Last of Us and no dropout. Maybe it depends on how much bandwidth the episode uses. I haven't noticed the problem with the movies but haven't watched many since getting Stream. Will keep my eyes peeled when I next watch one. 

[RichTBiscuit]

@purpleparrotuk Definately happened for me on the Super Mario Bros movie and HP 5 (kids movie day yesterday!). Rewatching Super Mario now, UHD no HDR no issues.

I have a nagging feeling these pucks were designed as secondary devices so the UHD and HDR requirements would have been minimal. Then they get marketed as a stand alone product and they are just not up to it.

Need to do some research and see what they did in other markets......

[Exiled-in-HH]

Sky Pucks are budget devices compared to other streaming devices🤔

[Exiled-in-HH]

@RichTBiscuit this is a review of Comcast's implementation of the Puck's hardware...

https://www.highspeedinternet.com/resources/xumo-stream-box-review

[purpleparrotuk]

@Exiled-in-HH How do you know that's the same hardware as Sky?

[Exiled-in-HH]

There are other numerous source of info on the subject... I just found that one quickly for reference😉

[Exiled-in-HH]

Quick recheck..

The Puck is the equivalent of the XiOne!

Perhaps the Puck 2 will the equivalent of Xumo box!

But none of which match the standard of an Apple 4K box🤔

[RichTBiscuit]

As I suspected then.

[RichTBiscuit]

Quick look at Sky Deutschland and it seems they are using it in a restricted HD format (in line with Sky Q multiroom) which would remove any issues. Mine works fine upstairs on 1080p.

Maybe they already knew.........

[JohnnyLemonhead]

Just confirming I've been having this issue recently, perhaps the last couple of weeks or so. Mostly appears to happen on UHD HDR content but I've had it with Netflix (720p) too.

I've swapped the puck for the one upstairs to see if that makes any difference.